General Questions
What is TechAge CBT Platform?
TechAge CBT (Computer-Based Test) Platform is a comprehensive online examination system designed for schools. It allows administrators to create exams, teachers to manage questions, and students to take exams online with real-time grading and analytics.
Who can use this platform?
The platform has three user roles:
- Administrators: Manage the entire system, create exams, manage users
- Teachers: Create and manage questions, add questions to exams
- Students: Take exams, practice, and view results
What browsers are supported?
The platform works best on modern browsers:
- Google Chrome (recommended)
- Mozilla Firefox
- Microsoft Edge
- Safari (Mac/iOS)
We recommend using the latest version of your browser for the best experience.
Is the platform mobile-friendly?
Yes! The platform is fully responsive and works on smartphones and tablets. However, for the best exam-taking experience, we recommend using a desktop or laptop computer.
Exam Questions
How do I start an exam?
To start an exam:
- Log in to your student account
- Go to "My Exams" from the dashboard
- Find the live exam (marked with a green "Live" badge)
- Click "Start Exam" button
- Read the instructions and click "Begin"
What happens if I lose internet connection during an exam?
Your answers are automatically saved as you progress. When you reconnect, you can resume from where you left off. However, the timer continues running even when disconnected, so reconnect as quickly as possible.
Can I review my answers before submitting?
Yes! You can navigate between questions using the question navigator at the bottom of the exam page. Review and change your answers before clicking the "Submit Exam" button. Once submitted, you cannot change your answers.
What is the tab switching limit?
For security and integrity reasons, switching away from the exam tab (to another browser tab or window) more than 3 times will automatically submit your exam. This prevents cheating. Stay focused on the exam window throughout the test.
What happens when time runs out?
When the exam timer reaches zero, your exam is automatically submitted with all your current answers. You cannot continue answering questions after time expires. Make sure to manage your time wisely during the exam.
Can I skip questions and come back later?
Yes! You can skip questions and return to them later. Use the question navigator to jump to any question. Unanswered questions are highlighted so you can easily identify them before submitting.
How is my exam graded?
Exams are automatically graded immediately after submission. Each correct answer earns you points (usually 1 point per question). Your total score is calculated as a percentage: (Correct Answers / Total Questions) × 100.
When can I see my results?
Results are available immediately after the administrator releases them. You'll see your score, grade, and detailed breakdown by subject. Check the "Results" page in your student dashboard.
Technical Questions
The page is loading slowly. What should I do?
Try these solutions:
- Check your internet connection speed
- Close unnecessary browser tabs
- Clear your browser cache and cookies
- Try a different browser
- Restart your router/modem
I'm getting an error message. What should I do?
First, try refreshing the page. If the error persists:
- Take a screenshot of the error message
- Note what you were doing when the error occurred
- Try logging out and logging back in
- Contact your administrator or support team with the details
How do I clear my browser cache?
Chrome: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select "Cached images and files", and click "Clear data".
Firefox: Press Ctrl+Shift+Delete, select "Cache", and click "Clear Now".
Safari: Go to Safari menu → Preferences → Privacy → Manage Website Data → Remove All.
The timer is not showing. What's wrong?
This usually happens if JavaScript is disabled in your browser. Enable JavaScript in your browser settings and refresh the page. The timer is essential for exam functionality.
Can I use the platform on my phone?
Yes, the platform works on mobile devices. However, for the best exam experience (larger screen, easier navigation, stable connection), we strongly recommend using a desktop or laptop computer.
Account Questions
How do I reset my password?
To reset your password:
- Click "Forgot Password" on the login page
- Enter your registered email address
- Check your email for a 6-digit OTP code
- Enter the OTP code on the verification page
- Create a new password
- Log in with your new password
I didn't receive the password reset email. What should I do?
Check these:
- Check your spam/junk folder
- Verify you entered the correct email address
- Wait a few minutes (emails can be delayed)
- Try requesting a new code
- Contact your administrator if the issue persists
How do I change my profile information?
Log in to your account, click on your profile icon in the top right corner, select "Profile", and update your information. Some fields may be locked and require administrator approval to change.
My account is locked. How do I unlock it?
Accounts are typically locked after multiple failed login attempts or by administrator action. Contact your school administrator to unlock your account. They can verify your identity and restore access.
Can I have multiple accounts?
No. Each user should have only one account. Multiple accounts can lead to confusion and may violate school policies. If you need a different role (e.g., teacher instead of student), contact your administrator.